No 1-800 Numbers, No Switching Departments

“Dear Nate,

“I would like to thank you and your efficient staff for all the support I received in financing the purchase of my Florida home. It had been a long time since I last applied for a mortgage or a refinancing, and the requirements have changed greatly. Also, I was doing this long distance by telephone and email. The responses I received from your staff were very timely, and they are extremely knowledgeable in handling all the little details in a well-thought-out fashion. Another great thing was every time I called, I spoke to a member of your staff directly. I wish to thank you and your well-informed staff for all the effort that went into making this a great and informative experience.”

– Robert Bell